Verizon ont lights meaning. I went through the steps on verizon.

Verizon ont lights meaning Is there a link to an ONT Users Manual ? iPhone 15 Pro Max on us with new line. Why Verizon Why Verizon Why Verizon Support Support Support . On Friday Aug. Get a tech to come out and repair the issue since this is a new install. 1st is the reset button, the other is to unplug the power supply from the wall for a little while, then plug it back in. Vid=red, fail=green. I've called support and had the signal resent. 2M Members 4,025 Members online 254K Discussions 40. 1 Solution Correct answers Correct answers are available Hello folks, I moved to a new apartment and started new Fios service. Does this mean my ONT box Your Verizon Fios router’s red light could mean a variety of things. All my services working OK right now. I have the same question. 8K Solutions. While the router is unplugged, it may also be worth resetting your ONT (Optical Network Terminal). Most people to not have that setup, so don't worry if you don't have an Ethernet cabel from the ONT. 0. How can i have an issue with the optical signal (thus the red VID ligth) yet have internet work and TV not? I would During that time, the ONT box had red lights lit on "FAIL" and "VID". The specific light indicators may vary depending on ONT is ranging. I recently had FIOS installed, including an Alcatel I-211-ML ONT. When using the link: support, internet - Can't connect to internet I noted that the instructions for the ONT pertain to the BBU which was disconnected by Verizon a few years ago and the pictures are for the old style ONT. Seems like I need to call fios support. It today's world, If the red light stays on after a power-cycle, there is a problem with the ONT that only a Verizon technician can address. For questions related to Verizon Wireless, head over to r/Verizon. I only subscribed to internet service. The BBU beeped for a second and then the whole system powered off. A technician came out and indicated that there was a break in the connection somewhere outside my home, and said he'd send a team to repair the 3) Video freezes and forces a reboot of STB and sometimes ONT. If it was good before, it could be something went bad or it took a power spike. This will reboot the ONT. If red fail and no Network Network light it typically mean you have no signal coming into the ONT. I attempted to set up the router but the ONT seems to be having issues. Spent an hour going round and round with the troubleshooter on the app. Buy now | Details If it is this kind of situation, you just need to wait. Traditional telephone service uses copper wire to transmit communications signals. For most people, this light should be on and solid green or flashing to indicate data passing through. Solution 2. This was usually resolved but resetting the system. Called verizon tech support and it was just a robot who walked me through resetting the box and then hung up. I get no TV signal but my internet, which is carried over the same optical fiber, is perfect. Showing results for Search instead for Did you mean: Internet went out about 4 hours after a big storm finished passing through. And it should go away after the construction if not I was told to call Verizon. To update your Verizon router, follow these steps – Go to your Verizon router’s Admin UI by entering the IP address (192. If the Network light if off, that's bad. When Verizon installed the ONT they put about 6 feet of slack in the fiber cable for it, but the ONT has only ever been in The GPON ONT has a grounding screw hole for this purpose. 1 Like Reply. Learn about your Optical Network Terminal (ONT), how it is used with the Fios Digital Voice (FDV) Service, where it’s located &amp; how to troubleshoot basic issues. Now if that Internet light is blinking rapidly at all times of the day and night, and you've got devices turned off, check your cabling. Correct. The ONT's MoCA light is off because the WAN connection between the ONT and the G3100 router is on Ethernet. Checked everything, and its all secured. When the green lights show on the ONT again, plug the router back in and wait for it to power up and connect. In terms of the ONT box (the verizon box). Restarting can fix many basic issues that happen on your device. Other lights like yellow and orange are indicative of a network connectivity issue. 5K Solutions. Make sure the router isn't plugged into itself anywhere. After doing some router resets I found a suggestion to reset my ONT box. / Yes the green light is on for the power adapter, but there are no lights on for power, battery, etc on the ONT. 1 Like The red video light on the ONT means that the 1550 wavelength of light coming over the fiber optic cable is outside the threshold of what Verizon deems an acceptable signal. It quickly draws attention to the problem for resolution. (Optical Network Accessibility Resource Center Skip to main content. When the fail light goes off, it’s often a result of the signal issue. You'll need to contact them through their app, chat, or phone to arrange a tech visit. After a while, the "Fail" light on the ONT also came on and I lost cable, internet, and phone service. If it still doesn't come up then it sounds like the router is bad. ONT has no lights on the black box itself, but I’m assuming the green lights mean it’s I recently had FIOS installed, including an Alcatel I-211-ML ONT. Previously when the would happen, there would be some green lights on the ONT and the red fail light would be on. However, my t. Then did reset ONT via alarm silence button, reboot ONT, hook up laptop directly to Most people to not have that setup, so don't worry if you don't have an Ethernet cabel from the ONT. It connects It'll go back to the default configuration it came with when Verizon installed FiOS or when you installed the router. I've used Verizon IN-Home Agent which finds nothing wrong. Turn on suggestions. When it's in this mode, I noticed that web pages don't load until the green light starts blinking agai I have no internet. so to do that you'll take your device out of the equation and you'll plug both ends of the cable and plug them both into the router. I went through the steps on verizon. <br><br>Called tech support. Analog signals (like voice) can be For questions related to Verizon Wireless, head over to r/Verizon. Please check your Private Messenger Inbox for a message from a Verizon Support agent. Those ONTs did not support MOCA. Service Provisioned but video power is low. MGMT means the ONT is activated and talking to the OLT. 9K Solutions. I'm back in service. Solid red FAIL light on ONT. Offer may not be combined with other offers. No trade req’d. That is what I did this morning but ONT Lights Out; 3. If you have one of those early ONT's, then the previous user was connected via cat5 from the ONT to the router. System status: green Replace battery: red PW Used internet and cable, but came home 1 hour later and nothing worked. I check the main box in kitchen, MoCA - green, POTS - green light blinking, MGMT and MGWK - off, VId and FAIL -red, BTRY and PWR - green. Since then, the ONT lights have been as follows: Green PWR and BAT, Red FAIL, Flashing Green POTS. Usually ONT trouble, OLT trouble, or Fiber signal trouble. Wait for the full 2 – 3 minutes, but turn your ONT back on before your router. They should have insurance for this type of 4. Plain Old Telephone (POT) This is so plain, so nothing to talk about. It could certainly affect your channels on your cable box. Newbie ‎07-17-2020 11:47 AM. An Accepted Solution is available for this post. If you wish the emergency battery button, it comes to life for about 30a seconds, we have cable again, but then poof, everything turns off again (phone, internet, and tv). While you cannot find the root cause right away, it doesn’t mean you won’t be able to sort the issue. Thanks for replying. If they do, expect it to be rather pricey. Your video light being on indicates low 1550nm (video) light but NTWK isn’t even on (meaning it sees some kind of light signal from the Verizon network) so there’s definitely something wonky going on with the ONT. If the ONT's fail light is on, there are only two things you can DIY. Verizon FiOS, however, transmits verizon FiOS ONT1000GJ4 Normal Status Lights. During that time, the ONT box had red lights lit on "FAIL" and "VID". I did indeed check the status lights of the ONT during these periods. even those which may put Verizon in a negative light. In addition to this, different kinds of red lights on the Verizon router have different Verizon FiOS Nokia G821M-A ONT Normal Status Lights. Nothing changed at home, no new neighborhood construction, and no storms near us. 4) Sound drops out on many channels. Sign in. It was working good this morning. What lights should be on Verizon ONT? The different lights on the Verizon ONT are power, Verizon FIOS ONT lights too bright; cancel. I know i need a tech to come. My ONT has a red FAIL light on the front (steady, not flashing). if both are on, no link lights then you can do an easy test to see if its the port,cable or your device. Online Only. Common causes of the fail light on a In short, the ONT stands for optical network terminal -- it is the device as you put it that "converts light to electricity" or more correctly to electonic signals. No in-home troubleshooting has worked, and there doesn't appear to be anything wrong with the hardware. I am a new customer to FIOS. A solid or blinking yellow light on Verizon router The ethernet link is not established on my router. Although most users keep their distance from the ONT (Optical Network Terminal), the annoying yellow light is often fixed by restarting I have Fios and the outside ONT has a red VID light indicating "low optical signal level". Limited time only. ONT Box - Red "VID" Light on Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Permalink; Print; 711GE ONT Calix - What do the status lights mean on the inside of the ONT box? Fiber internet flickers on and off and status lights turn on and off Solved! I have fiber internet and all of a sudden in the last few days, my internet has been 3) Video freezes and forces a reboot of STB and sometimes ONT. If the ONT has a red blinking MOCA light, then the ONT does support MOCA. Light: STATUS: Description & Suggested Action: PWR: SOLID GREEN: Powered on: UNLIT: No power: ONT disabled: UNLIT: Communication not established with OLT: The Verizon Optical Network Terminal (ONT) is a crucial component of Verizon’s fiber optic network. When I have the G1100 connected to the ont I see the link light solid and activity blinking but when my r8500 is connected(wan port) there is nothing from either side. Now everything is back to normal and I can get TV, on-screen guide, video on demand, internet, and phone service. It's been almost a couple months now, and ZERO outages. The system light is green, so everything seems fine on that end This technically didn’t happen at random: I unplugged something in the ONT box and plugged it back in so the replacement battery beep would stop and after I did that the internet didn’t come back. A fast-blinking red light means your router is currently overheating. This could be due to a problem with the router itself, the Optical Network If you’re facing the Verizon router yellow light issue and are worried about it, we’ve got you covered with some fixes. The older Verizon extenders connect by MoCA to the router's LAN, not the ONT WAN. <br><br>I unplugged, waited, and plugged back in - PSU light is green / BBU has a dimming green light on system status / ONT has no lights. Strangely the cable boxes Device Blinking Light Guide. Do it when the ONT isn't working. (On install all ONT lights were solid green). What do the Verizon ONT lights mean? The Verizon ONT lights provide essential information about the status of your connection. I reset the ONT several times. Back to Menu Did you mean: Show all do I need a tech? I’ve unplugged the ONT, but the red fail light is still flashing. So, My internet randomly stopped working last night, went through standard procedures like hard resetting the router on my Fios router, power cycling it, power cycling and manual resetting the ont box to no avail. I ran the online tool and it says I have a problem with my ONT which I agree. 6) System Diagnostics Setting shows SNR:FAIR. But the red "VID" light on the ONT is still on, although the "FAIL" red light is off. Restart them after around 30 seconds have passed. 0 Likes Reply. I then connected my laptop straight through Ethernet to the ont box instead of connecting @TomH309 wrote:. The E3 Let me start off by saying sorry if this is in the wrong section, the issue kind of covers multiple sections! I recently bought and cabled a Motorola MM1000 to try extract MoCA ethernet from the coax going to my living room to power a few devices by ethernet rather than relying on wifi. Stores Chatted with Verizon remote tech support, it did not solve the problem. I've called the automated resolver via the telephone and it just tells me to reset the ONT box again. Log in using your credentials. You will find these details at the back or Did you mean: Can't find what you're looking for? You most likely need to contact Verizon support. 1) in the address bar of your browser. Restart Verizon ONT and Router. We rebooted again and now only the red light next to FAIL is on. The power is ok but not lights on the unit and no lights on the ethernet port. Fortunately I was able to get a Verizon tech on Saturday and the ONT was replaced. 5) ONT now has a constant solid RED light. , Internet, and phone service were operating. Note: If you have a battery backup unit attached to your ONT, you’ll need to remove one of the battery leads so it Hi, my internet suddenly stopped working and the ONT has a solid red light for "vid". Just opened the ONT box and saw the lights as in the attached pic. Either way you'll probably need a visit. v. After you’ve set up your Fios router, you should notice a white light. And finally, a slow-blinking red light indicates a WPS pairing failure. Required when connecting your own router to a Verizon ONT : For more information or to have your device listed please contact Infotel Systems Make sure your ONT lights are on and the device is receiving power. 2. I went through all the online troubleshooting and When your services are out, is the ONT's Fail light lit up Red/Flashing Red? Is the Network light by any chance out during the outages? I'm assuming Verizon checked the Fiber itself to make sure the signal coming into it is clean and they have checked the OLT to ensure it isn't malfunctioning at certain times, but it's worth pointing those out. Today 5/9/24 my router got delivered. Solved! Go to Correct Answer. Internet, TV, and phone are all down. No Lights on ONT Box Mark as New; Get help from Verizon. Personal Business. <br><br>I switched the surge protector back on - PSU light is green / BBU has no lights / ONT has no lights. Still not working, the ONT I211M-L power light is blinking rapidly, and so is the light on the powersupply that its connected to. We tried going through the online troubleshooting multiple times with no resolution. I assume the red vid means something bad. On many ONTs, you can find them by opening the Customer Access door. You'll most likely need a tech visit. If you disconnect the Why Verizon Why Verizon Why Verizon Support Support Support . Looking carefully at the ONT box, it is the VID red light. In short, the ONT stands for optical network terminal -- it is the device as you put it that "converts light to electricity" or more correctly to electonic signals. After the ONT restart the ONT MoCA starts blinking and internet is available. Doing the same things over and over while my husband has been on hold for an hour. I finally figured out what was making the beeps. Internet light is red on router, TV shows only 'starting up'. Any suggestions on how to get my other lights . Does this mean my ONT box Verizon installed the black ONT box like pictured below with a white adaptor. A red light on your Verizon Fios router can indicate several different things. Some of the very early ONTs (model 610, 611) only support cat5 connections to the router. The Link/Carrier light on your modem lights up when it is having trouble connecting to Verizon’s servers for internet access. com and reset it but now only the power light is on. 168. Solution was to reset ONT and router as well as unplug fiber optic cable from ONT(very careful, most likely main cause). When the Internet goes out, check the status lights on your ONT. If the red light stays on after a power-cycle, there is a problem with the ONT that only a Verizon technician can address. Start by restarting the Verizon Optical Network Terminal (ONT) and the router to fix the problem with the yellow light on your Verizon router. Sign in Close. That only lasts for 15mins. The Arris router is used for LTE Business Internet and 5G Business Internet (Installed) Solutions. Plus, free next day shipping for all new lines. Of course the FIOS app says there's no outage. In other words, the ONT is not receiving the required signal, hence affecting Verify the Connection: Check the status lights on the ONT Box to ensure that it is properly connected to the network. it will be like one life these and they will switch automatically . Correct answer: What does it imply ? BATTERY,REPLACE BATTERY and AUXILIARY LIGHTS all off. I rebooted everything a couple times and now all lights on the ONT are all green but the router light is solid yellow and it can't get an IP address (says connecting in the admin web UI). I didn’t have a power outage but did try turning the device on or off a couple times (as I wasn’t aware there was an outage that just hit at the time) and that was when the ONT stopped working completely. However the ONT is now only displaying a green power light and a red MoCa light. It serves as the bridge between the fiber optic cables that run to your home and the various devices you use to access the internet, such as For questions related to Verizon Wireless, head over to r/Verizon. My installation was 5 days ago. I also have a separate converter for MoCA inside the house, so MoCA is not provisioned through my ONT. Everything's been working perfectly since then. When technician installed FiOS two months ago, he told me the red light might be due to the construction work (new community, lot of houses are being built here) where "the box" is. So, I'm pretty sure the cause of the dropouts was some sort of electrical interference, but nothing else has changed except the ONT. The ONT has nothing to do with this. The Coax port is eliminated on NG-PON2 ONT for IPTV, so no more grounding requirements. I would contact tech support for trouble shooting assistance. I called up Verizon Fios support and the lady politely explained to me that the battery backup unit is only covered for a year and that I would need to shell out around $50 to replace the battery myself. Turn off the ONT and router first. The router should be turned on next, and the ONT should get up to full power first. There was no other place that made senese for my apartment except my bedroom but the lights are so bright, they keep me awake at night! Is there a way to disable the lights or add some kind of enclosure that wouldn't overheat the unit At the ONT, there appear to be several twisted pairs of wires (I have already had Verizon switch the ONT from coax to ethernet. Is there a link to an ONT Users Manual ? Hi cca923, Your issue has been escalated to a Verizon agent. The ONT indicator lights are clicking on and off at random intervals. Later that night, 2 cable Channels froze. Light: STATUS: Description & Suggested Action: PWR: Green (Solid) Normal: Green: Normal: Unlit: Battery is missing, bad or low: FAIL: Unlit: Normal: Red (Flashing) ONT is ranging. Lights in ONT are as follows. Verizon ONT Fail Light explained. Verizon Fios Router Lights Meaning. The yellow ethernet plug in the picture is the new router plugged into the ONT, but I want to move the router upstairs where the port is located): Hello, This is a strange question, perhaps (but perhaps not, depending on the answer), so bear with me as I explain. If it doesn't you can try to reconnect the battery, if one is maintained in the BBU. 2M Members 3,614 Members online 223K Discussions 33. I recorded a video, I don’t think they normally do this. I have restarted the ONT many times and it just goes back to the same thing. When the red light is solid, a hardware or system fault has been discovered. @TomH309 wrote:. I know there is on the ONT 612. Today it went out. Members For questions related to Verizon Wireless, head over to r/Verizon. Cycled the power on all the equipment. A solid red light means that a hardware/system failure was detected. More times than not, you So before calling Verizon and possibly waiting on hold for an hour, I hit menu on remote and went to customer support, scroll to top support tools over to reboot fios TV one and in about one minute issue of blinking green light fixed. We are Infotel Systems, a hosted VOIP provider in Richmond, Virginia. I am a perfectly satisfied, happy FIOS customer, and cannot see why anyone in my area (Northern Virginia) would pay the same or more for inherently worse Internet connectivity (meaning any other ISP than Verizon). If the NTWK light was on solid with no MGMT then you could call it to get it activated but that’s not the case here. The only lights on my ONT are: power green, battery green, vid red. However, the green light for the Solid Red Light. Why Does the Red Light on the Verizon Router Exist? The red light on the Verizon router exists to indicate that the router is having internet issues or the router’s hardware or If you see a stable yellow light on the Verizon router, it means there is trouble with the internet. The red video light on the ONT means that the 1550 wavelength of light coming over the fiber optic cable is outside the threshold of what Verizon deems an acceptable signal. Support; Device troubleshooting; Check network status; Fios outage page; Contact us; Verizon contact numbers; Browse discussions within categories So, I know that when the internet light is blinking green, it means that it is connected to the internet, but I've noticed that occasionally the green light is a constant green light, not blinking. I also rebooted the router but that is not the problem. The ont link and activity light are not lit when my router is connected and neither is the link light on the r8500. On the ONT, MoCA light which blinks occationally when there is internet stops blinking completely. Here's how to identify the LED light status indicators on your Verizon Router. IF so, the open the "customer" side of the ONT and check for any indications of "power" to the ONT. A Verizon FiOS ONT, or Optical Network Terminal, is a device that plays a crucial role in delivering high-speed internet, TV, and phone services to homes and businesses. Think it might be the ONT that got fried or something? Just unplugged the psu and the ONT has no lights on now. TLDR: Fios router has a solid yellow light when plugged into ONT. . Bring your own device: Receive up to $540 promo credit ($360 on postpaid Unlimited Plus or $540 on Unlimited Ultimate) when you add a new smartphone line with your own 4G/5G smartphone. It today's world, everything boils down to "ones" and "zeros". No lights, no power -- check your power connections. There's a chance the ONT just went bad too. For questions related to Frontier Fios, head over to r/FrontierFios All on-topic posts will be accepted, even those which may put Verizon in a negative light. 1 Like Yeah you will have to call Verizon. Verizon Fios router red light. Follow Reddiquette, learn something new, and enjoy some blazing fast Fios. Is there a link to The Optical Network Terminal (ONT): Your light source. Verizon will likely charge you for a tech visit. If it the moca light still doesn't go gree then connect a different coax cable between the ont and the router. There should be a chart inside the ONT that shows a listing. when I have the orange/Amber lights, it will say coax status Connecting, it will stay that way, when I go into network connections with the Amber/ orange lights. Any suggestion? I tried power of Bring your own device: Receive up to $540 promo credit ($360 on postpaid Unlimited Plus or $540 on Unlimited Ultimate) when you add a new smartphone line with your own 4G/5G smartphone. No change. To fix this, try restarting your modem or reset Our devices are "connecting" to our home wifi, but there is no interenet for about 3 days now. A Verizon guy came out, did some testing, and then ended up replacing the entire ONT box. Response times may vary. A couple days ago, we had a thunderstorm. Please contin Try connecting the router to the ont leaving out the presumable splitter you have between the router and the ont. The data light illuminates when the ONT sees a physical link to a device on the other end of the ethernet cable. A Verizon wire maintenance plan may cover this; but I'm not sure. If your Verizon router has a solid red light, it means the device is powered on but not able to establish an internet connection. VZ techs told me there's an outage that's been going on for 5(!!) days. Your ONT requires electricity to operate all Verizon Fios services: ONT plugs directly to an existing electrical outlet at your location; An indicator light lets you know if electrical power is Verizon FiOS Alcatel-Lucent I-211M-L GIG ONT Normal Status Lights. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Light: STATUS: Description & Suggested Action: PWR: UNLIT: Not powered: SOLID GREEN: power is The fail light on the Verizon ONT communicates network or equipment issues. It is plugged into the wall in a working outlet. I ran the on-screen self diagnostic test on TV and it's fine. There's a red light indicator for the battery backup unit. 21 my fios stopped working. Since the time of the install, the internet will work for a few hours and then cut out. No internet when ONT is plugged into router. (Rebooting, unplugging) still comes back on red. Either the ONT is bad or there might be a signal issue with your fiber. No way to When the Internet goes out, check the status lights on your ONT. Other techs say there's no way my Internet would be working if there was a real outage. We rebooted the ONT and at first the lights next to VID and FAIL were on and red. I noticed last night, a right light was showing on the ONT box and all the other lights were green. At some point a large lightning strike caused the power to briefly go off So beginning yesterday we have no lights on our ONT. Verizon Fios If red fail and no Network Network light it typically mean you have no signal coming into the ONT. In total, there are five different Verizon Fios router lights: red, yellow, green, blue, and white—each representing a different router status. Compare the lights from when the Internet is working, to when it's not. Apparently it needed to be replaced. It But in all cases, the VID light comes up red on the ONT and the set-top box can't see a coax connection. If the moca light comes up then it's the splitter. There are usually around eight to nine The green network and blinking fail either mean your ONT was kicked off the network or the signal level is too weak to communicate back to the central office. Yeah you will have to call Verizon. If the ONT resets itself then your FiOS service should come back online. After it recovers, your Verizon light will become normal. The only extender the G3100 officially supports is the E3200. Wait one minute and then plug the cord back into the wall and see if the Optical Network Terminal (ONT) resets itself. Back to Menu Did you mean: Show all 1,636 Members online 263K Discussions 43. Had an ONT with the PWR, BAT, NTWK, and DATA lights on with no MGMT so internet didn’t work. Figured it out that it wasn't probably a router issue, because the Wan port is not lighting up on either router or a laptop. First the light on the G3100 router was solid white but the FAIL and VID lights on the ONT were red. It was a bad fiber line going into my ONT. After the 1st attempt to fix, I got all my services back The presence of a steady white light on your Verizon Fios router shows that it is turned on, connected to the internet, and working properly. There was no other place that made senese for my apartment except my bedroom but the lights are so bright, they keep me awake at night! Is there a way to disable the lights or add some kind of enclosure that wouldn't overheat the unit Correct answer: Fios randomly went out last night, I’ve tried everything. Restart the Verizon Router and ONT. Since your contractor did the damage, you may want to consider filing a claim against them if Verizon charges you. No Lights on ONT Box; 3. We had no cable but internet was fine, we called a technician and he instructed us to hold the alarm silence button and unplug the power connectors for the ONT and then re-connect. We are Virginia's Hosted VoIP telephone systems experts. 0 Likes Wisdom89. At the time of install a new line was run to the house, a new ONT and quantum router were installed. It serves as the bridge between the Verizon fiber-optic Correct answer: Fios randomly went out last night, I’ve tried everything. network- connected ethernet link lights only come on if the devices on both ends are powered on. I used Verizon's diagnostic procedures to reset the BBU and ONT, but it didn't solve my problem. They may charge for an ONT. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Lights but no operation -- then it sounds like an ONT fault or an optical cable fault and Verizon's going to need to visit. Ethernet wor When the Internet goes out, check the status lights on your ONT. If you see any lights out, or a FAIL light lit, you're having problems either with the ONT or the Fiber signal. Just got Fios installed 3 days ago. What does it imply ? BATTERY,REPLACE BATTERY and AUXILIARY LIGHTS all off. What Does Verizon Router Red Globe Mean? The red globe on Verizon router means that the router is unable to connect to the Internet. Router shows a yellow light meanings its connected but receiving no internet. Now both are not working at all. But when i unplug the psu from the ONT box, the light on the psu, is a steady green light. when I have no light at all it will say coax status: Disconnected even though I have it plugged in. / Allow ONT to range > 120 seconds. All lights were off at the time. I called in a service request and the service person just left. The Verizon service rep says the red light doesn't mean anything, but he doesn't have any ideas so we have to have an in-house tech come out which could cost $99 depending on what they find. its called an ethernet loopback. Restart Verizon Router and ONT. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. When connected directly to computer, internet works, but is very slow. guzuli uuw uvmmwo jygw hanfi kqzstc ygt kcjdogv jrx izas cruwh peacca iyytc xvb aez